Purple Dot FAQUpdated 2 years ago

When will I be charged for the second half of my preorder?  

The second payment, covering the remaining 50% of your preorder, will be charged when it becomes due, typically after the product is available for purchase.  

Who processes the charges for Purple Dot preorders?   

Purple Dot directly processes all charges for preorders. You will see the charges on your statement from Purple Dot, not from Rest.   

Can I get a refund for my preorder?  

Yes, Purple Dot provides the option for refunds. If you wish to cancel your preorder, the funds are released by Purple Dot for a refund. Rest does not assume responsibility for issuing the refund amount.   

What happens if my payment method for the second payment is not valid?   

To ensure a smooth transaction for the second payment, please make sure the card you used for the initial payment is valid. If the second payment fails, Purple Dot will send you an email notification. If the issue is not resolved within 7 days, your preorder will be automatically canceled.